Booking Terms and Conditions

By submitting a booking request with Makeup by Sascha, you agree to the following terms and conditions:

1. Booking Confirmation & Payment

• Your booking is only confirmed once it has been approved by Makeup by Sascha and the booking fee has been paid.

• The booking fee, calculated as a percentage of your total booking amount, will be deducted from your final payment. The remaining balance is due on the day of your appointment (for bridal bookings this is due 1 week before your date. Payment details will be sent via email with your invoice.

⚠️ Note: If payment or details are not provided by the deadline, your slot may be released to another client.

• Makeup by Sascha reserves the right to decline any booking request without providing a reason.

2. Cancellation & Rescheduling

• The booking fee is non-refundable if the client cancels, unless required by law.

• Booking fees may be transferred to a new date if your event is postponed or rescheduled, subject to availability.

• Reschedules are allowed once only with at least 14 days notice, and the new date must be of the same value and within 6 months. Requests within 14 days are treated as cancellations.

• If Makeup by Sascha cancels an appointment, the booking fee will be refunded once cancellation acknowledgment is received from the client.

• Once confirmed, all booking details (date, time, location, number of clients, and quoted amount) are final. Makeup by Sascha reserves the right to cancel the booking if any changes are requested, resulting in forfeiture of the booking fee.

• Downgrading services (e.g., hair and makeup to makeup only, or reducing the number of clients) may still incur the full quoted price.

• Additional services can be added subject to availability and current pricing.

Bridal Bookings:

• Cancellations within 21 days of the wedding result in forfeiture of the booking fee.

• Reschedules follow the same 14-day/6-month rule above.

3. Final Payments & Consumer Rights

• All payments are final and non-refundable, including part-payments and booking fees, except where required by Australian Consumer Law (e.g., if a service was not delivered or caused significant harm).

• Refunds are not provided for changes of mind, personal preference, or failure to follow preparation instructions (e.g., hair prep).

4. Client Information

• It is your responsibility to ensure all personal and booking information (e.g., name, address, phone number) provided is accurate and up to date.

• All information provided will be kept confidential.

5. Mobile Services

• Clients must provide a safe and suitable space for service setup, ideally including a table, tall chair, natural light, and access to a power outlet or extension lead (for hair services).

• Disorderly behavior or harassment will not be tolerated. Makeup by Sascha reserves the right to cancel a booking if the space is unsafe, resulting in forfeiture of the booking fee.

• Clients staying at hotels or locations with limited parking must provide on site parking or clear parking instructions  for parking nearby. Any parking fees incurred must be reimbursed by the client on the day (receipts will be provided).

6. In-Studio Appointments

• Please arrive on time. Arrivals more than 10 minutes late may result in cancellation and forfeiture of the booking fee. Notify the artist if you are running late.

• Trial appointments are recommended for formals and bridal services. Trials are held in-studio only and are charged at the full service rate.

• Children are not permitted unless receiving a service or under adult supervision.

7. Hair Styling Appointments

• Hair must be clean and dry for styling. Desired styles may not be achieved if hair is damp or wet.

• If hair is wet or damp without prior discussion, a fee may be charged to cover additional blow-drying time unless a blow-dry service was discussed.

9. Health, Safety & Client Behaviour

• Makeup by Sascha reserves the right to refuse service in cases of contagious illness or unsafe conditions.

• Clients must disclose allergies, sensitivities, or medical conditions.

• Children and pets must be kept away from the service area.

10. Media Usage & Content Protection

• Makeup by Sascha may photograph or record services for professional portfolio and marketing purposes.

• Client names or personal details will not be shared without permission.

• Clients may share their own images for personal use, but commercial use requires written permission.

11. Acceptance of Terms

• By submitting a booking request or paying a booking fee, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

• These Terms apply to all individuals included in the booking, including bridal parties, family members, or additional guests.

• These Terms are compliant with Australian Consumer Law.

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